Operator files: GRAI licence holders in the atlas
One file per bookmaker: the licensee, the licence number and dates, safeguards and payment terms, scored from 0 to 10.
This is the index of the atlas. It lists each bookmaker we map, the company that holds the GRAI remote betting licence for that brand, and a link to a separate operator file. On 4 October 2026 the atlas held 8 operator files.
Every licence number on this page was read from the GRAI public register kept by the Gambling Regulatory Authority of Ireland. Rivoatlas is not a bookmaker and does not hold a gambling licence; we do not take bets or hold customer money.
Betting costs money and most bets lose. Set a deposit limit before you start.
GRAI Remote Betting only
Register checked 4 October 2026
Six weighted criteria
Updated 4 October 2026 · GRAI register checked 4 October 2026 · For readers in Ireland, 18+
The licence table
Brand, licensee, licence number, activity and dates.
| Brand | Operator (licensee) | GRAI licence no. | Activity | Issued | Expires | Checked |
|---|---|---|---|---|---|---|
| BOYLE Sports | Boylesports (Gibraltar) Limited | GRAI-0852-RB-26-0001 | Remote Betting | 1 July 2026 | 30 June 2029 | 4 October 2026 |
| Paddy Power | PPB Counterparty Services Limited | GRAI-1003-RB-26-0001 | Remote Betting | 11 August 2026 | 10 August 2029 | 4 October 2026 |
| Ladbrokes | LC International Limited | GRAI-0622-RB-26-0001 | Remote Betting | 1 July 2026 | 30 June 2029 | 4 October 2026 |
| Coral | ElectraWorks Limited | GRAI-0652-RB-26-0001 | Remote Betting | 1 July 2026 | 30 June 2029 | 4 October 2026 |
| Unibet | Platinum Gaming Limited | GRAI-0890-RB-26-0001 | Remote Betting | 11 September 2026 | 10 September 2029 | 4 October 2026 |
| Betmaster | BM Solutions Ltd | GRAI-0735-RB-26-0001 | Remote Betting | 1 July 2026 | 30 June 2029 | 4 October 2026 |
| Kwiff | Kwiff Limited | GRAI-1125-RB-26-0001 | Remote Betting | 10 September 2026 | 9 September 2029 | 4 October 2026 |
| QuinnBet | QuinnBet (Gibraltar) Limited | GRAI-0633-RB-26-0001 | Remote Betting | 1 July 2026 | 30 June 2029 | 4 October 2026 |
How to read the table: Brand opens our operator file. Operator is the licensee exactly as the register names it; this is the company you contract with when you open an account. GRAI licence no. links to the register, where you can search for the same number. Activity is the licence type: every bookmaker in the atlas holds a Remote Betting licence. Issued and Expires come from the register download; every licence issued so far runs for three years. Checked is the date we last compared the row with the register.
The register shows dates one day earlier on its web cards than in its downloadable file (for example 30 June instead of 1 July 2026). We use the downloadable file. Either way, the licence number is the fact to compare.
Operator files, highest score first
Sort by any criterion to see who leads where.
Advertising We may receive a commission when you open an account through links on this page. It can affect which bookmakers we show and in what order — never a licence fact or a score. Every bookmaker here holds a GRAI remote betting licence; register checked 4 October 2026. Advertising disclosure · Methodology · 18+
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BOYLE Sports
8.8/ 10
The most complete public paperwork in the atlas
Boylesports (Gibraltar) Limited holds GRAI-0852-RB-26-0001. Its help centre lists every euro payment method with a minimum and a maximum, and its terms set out support around the clock, an Irish freephone number and a dated complaint route to IBAS. An ASA ruling from July 2026 and an older licence number left in the footer cost it on licence.
- Gaelic Games
- Horse racing
- Cash out
- Irish freephone
Operator: Boylesports (Gibraltar) Limited- GRAI remote betting licence GRAI-0852-RB-26-0001
- Issued 1 July 2026, expires 30 June 2029
- Register checked 4 October 2026
- Deposit limit and net deposit limit
- Session duration reminders
- Time out for 24 hours, a week, a month or up to 6 weeks
- Self-exclusion: 6 months up to 5 years
- Account closure on request
- GRAI-0852-RB-26-0001 issued 1 July 2026; terms effective from the same day
- Deposits from €5 to €10,000, no fees charged by BOYLE Sports
- Live chat 24/7 and Irish freephone 1800 22 00 66
Visit BOYLE Sports Open the operator file18+ · Operated by Boylesports (Gibraltar) Limited · GRAI licence GRAI-0852-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
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Paddy Power
7.9/ 10
Irish licence in the footer, a complaint timetable in writing
PPB Counterparty Services Limited holds GRAI-1003-RB-26-0001, shared with Betfair. Paddy Power publishes withdrawal timings by method and a 10-day final response for Irish complaints; its terms carry no version or date, and a UK Gambling Commission settlement from December 2025 lowers the licence score.
- Gaelic Games
- Horse racing
- Pay by Bank (EUR)
- Take a Break 1–30 days
- Operator: PPB Counterparty Services Limited
- GRAI remote betting licence GRAI-1003-RB-26-0001
- Issued 11 August 2026, expires 10 August 2029
- Register checked 4 October 2026
- Deposit limits (separate settings for Ireland)
- Loss limits and reality check timers (terms section 20)
- Take a Break from 1 to 30 days
- Self-exclusion
- GRAI-1003-RB-26-0001 issued 11 August 2026, shared with Betfair
- Final complaint response within 10 days for Ireland, as stated; ADR: eCOGRA
- Gaelic Games, horse racing and rugby in the sports menu (3 October 2026)
Visit Paddy Power Open the operator file18+ · Operated by PPB Counterparty Services Limited · GRAI licence GRAI-1003-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
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Ladbrokes
7.9/ 10
Dated Irish terms on a page written for the UK
LC International Limited holds GRAI-0622-RB-26-0001, and Ladbrokes keeps a separate set of terms for the Republic of Ireland dated 1 July 2026. Payment methods and fees are published; payment times and support hours are not, and the sports page we link to is the shared UK and Irish site, priced in sterling in its promotions.
- Gaelic Games
- Horse racing
- Live stream
- Cash out
- Operator: LC International Limited
- GRAI remote betting licence GRAI-0622-RB-26-0001
- Issued 1 July 2026, expires 30 June 2029
- Register checked 4 October 2026
- Deposit limits (daily, weekly, monthly)
- Time-outs
- Self-exclusion for at least 6 months, which can cover all Entain brands
- Reality checks (mentioned on the sports page; settings not documented)
- GRAI-0622-RB-26-0001; Irish terms first published 1 July 2026
- Seven deposit methods listed; no fee on withdrawals to debit card or bank (terms 9.9)
- Complaints in three stages, then IBAS within 12 months
Visit Ladbrokes Open the operator file18+ · Operated by LC International Limited · GRAI licence GRAI-0622-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
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Kwiff
7.9/ 10
Irish site and euro cashier, terms still citing Revenue
Kwiff Limited holds GRAI-1125-RB-26-0001, issued on 10 September 2026, and its footer says so. The Irish terms (v.IE1.0) were last updated on 30 June 2026 and still refer to the old Revenue licence, which lowers the licence score; payment minimums and withdrawal stages are published in detail, an ADR body is not named.
- GAA football and hurling
- Pay by Bank (SEPA)
- Minimum €10
- Irish terms v.IE1.0
- Operator: Kwiff Limited
- GRAI remote betting licence GRAI-1125-RB-26-0001
- Issued 10 September 2026, expires 9 September 2029
- Register checked 4 October 2026
- Deposit limits for 24 hours, 7 or 30 days (an increase applies after 24 hours)
- Time-out: 24 hours up to 6 weeks
- Self-exclusion: 6 months up to 5 years
- GRAI-1125-RB-26-0001, issued 10 September 2026
- Minimum deposit and withdrawal €10; SEPA Pay by Bank in euro
- GAA football and GAA hurling as separate sports tabs
Visit Kwiff Open the operator file18+ · Operated by Kwiff Limited · GRAI licence GRAI-1125-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
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Coral
7.7/ 10
Irish terms in order, a .co.uk site priced in sterling
ElectraWorks Limited holds GRAI-0652-RB-26-0001 and runs Coral for Ireland under terms dated 1 July 2026. The deposit-limit rules are published with a 24-hour delay on increases; support channels and hours, payment times and a reality check we could not confirm, and the site we link to shows prices in pounds.
- Gaelic Games and hurling
- Horse racing
- Partial cash out
- Limit increases after 24 hours
- Operator: ElectraWorks Limited
- GRAI remote betting licence GRAI-0652-RB-26-0001
- Issued 1 July 2026, expires 30 June 2029
- Register checked 4 October 2026
- Deposit limits (decreases at once, increases after 24 hours)
- Time-outs
- Self-exclusion for at least 6 months, which can cover all Entain brands
- GRAI-0652-RB-26-0001, one licence for Coral, Bwin, Sportingbet and Party sports
- Deposit-limit increases take effect after 24 hours
- Gaelic Games and hurling listed separately in the sports menu
Visit Coral Open the operator file18+ · Operated by ElectraWorks Limited · GRAI licence GRAI-0652-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
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Betmaster
6.8/ 10
An Irish domain with the licence and its PDF in the footer
BM Solutions Ltd holds GRAI-0735-RB-26-0001 and runs Betmaster on betmaster.ie, where the footer links both to a copy of the licence and to the register entry. Payment limits are set out in euro; withdrawal times, the terms and a complaint procedure we could not confirm, and the same company also trades as a casino brand.
- Own .ie site
- Horse racing and greyhounds
- Cash out
- Reality checks
- Operator: BM Solutions Ltd
- GRAI remote betting licence GRAI-0735-RB-26-0001
- Issued 1 July 2026, expires 30 June 2029
- Register checked 4 October 2026
- Deposit limits (net and gross)
- Loss, wagering and time limits
- Reality checks
- Time-out
- Self-exclusion
- Gambling history
- GRAI-0735-RB-26-0001 issued 1 July 2026; footer links to the licence PDF and the register entry
- Deposits from €20; withdrawals €20 to €10,000 per transaction
- Live chat listed as available 24/7
Visit Betmaster Open the operator file18+ · Operated by BM Solutions Ltd · GRAI licence GRAI-0735-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
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QuinnBet QuinnBet 6.8/ 10
Clear money and complaint rules, a fresh UK settlement on the record
QuinnBet (Gibraltar) Limited holds GRAI-0633-RB-26-0001. Its terms and Irish help centre set out payment methods, withdrawal stages and a dated complaint route to IBAS. A UK Gambling Commission settlement of £609,104 on 20 August 2026 and a licence footer hidden on the sports page weigh on the licence score, and few sports could be confirmed.
- Cash out
- Debit, Apple Pay, Open Banking
- Reality checks
- IBAS named
- Operator: QuinnBet (Gibraltar) Limited
- GRAI remote betting licence GRAI-0633-RB-26-0001
- Issued 1 July 2026, expires 30 June 2029
- Register checked 4 October 2026
- Net deposit limit (increases after 24 hours)
- Time-out: 24 hours up to 6 weeks
- Self-exclusion: 6 months up to 5 years
- Reality checks
- Links to blocking software (Net Nanny, GamBlock, BetBlocker) in the footer
- GRAI-0633-RB-26-0001 issued 1 July 2026; terms last updated 4 August 2026
- No fees charged by QuinnBet on deposits or withdrawals (terms 5.6)
- Complaints answered within 48 hours, decided within a month, IBAS after 8 weeks
Visit QuinnBet Open the operator file18+ · Operated by QuinnBet (Gibraltar) Limited · GRAI licence GRAI-0633-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
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Unibet Unibet 6.5/ 10
The fullest set of safer-betting tools, a cashier kept out of view
Platinum Gaming Limited holds GRAI-0890-RB-26-0001 and runs Unibet on its own .ie address. Its limit, reality-check and exclusion options are published with every period stated; payment methods, withdrawal times and the complaint procedure are not on its public pages, and a £10 million UK Gambling Commission penalty from October 2025 lowers the licence score.
- Own .ie site
- Gaelic sports
- Reality check
- Product block
- Operator: Platinum Gaming Limited
- GRAI remote betting licence GRAI-0890-RB-26-0001
- Issued 11 September 2026, expires 10 September 2029
- Register checked 4 October 2026
- Deposit limit (24 hours, 7 or 30 days) and net deposit limit; an increase applies after 7 days
- Product block
- Reality check every 30, 60 or 90 minutes
- Time-out up to 6 weeks
- Self-exclusion: 6 months up to 5 years
We could not confirm this on the operator’s public pages.
- GRAI-0890-RB-26-0001 issued 11 September 2026; own sportsbook at unibet.ie
- Reality check every 30, 60 or 90 minutes; limit increases after 7 days
- Live chat listed as available 24 hours a day
Visit Unibet Open the operator file18+ · Operated by Platinum Gaming Limited · GRAI licence GRAI-0890-RB-26-0001 · Terms set by the bookmaker apply · gamblingcare.ie
What each file contains, and what it does not
What an operator file is
An operator file is one page about one bookmaker brand. It starts with the facts that can be checked against the register: the licensee, the licence number, the activity, the issue and expiry dates and the trading names. It then sets out what the operator itself publishes about safer-betting tools, payments, withdrawals, support and complaints, and what UK regulators have published about the same company or group.
A file is not a review in the editorial sense. We do not describe how the site feels, we do not rate an app from store reviews, and we do not report on bets of our own. Every statement in a file either points to a source or says that we could not confirm it.
What each file contains
Each operator file follows the same order, so two files can be read side by side:
- Facts block: licensee, GRAI licence number, issue and expiry dates, trading names, the site we link to and whether that site states the GRAI licence for Ireland.
- At a glance: three or four short lines taken from the sections below.
- Licence and register: the register entry and the footer statement, quoted with the date we read it.
- Atlas score: six criteria with fixed weights (Licence & register 30%, Safer-betting tools 20%, Payments & withdrawal terms 15%, Market coverage 15%, Pricing 10%, Support & complaints 10%) and one paragraph per criterion.
- The company behind the brand: the licensee and, where a dated source confirms it, the group.
- Safer-betting tools: limits, time-outs, self-exclusion and reality checks, with the operator’s own page.
- Payments and withdrawal terms: methods named in euro, the four steps of a withdrawal and the times the operator states, marked “as stated”.
- Market coverage: the sports groups visible in the menu for Irish customers.
- Support and complaints: channels, published hours, the complaint stages and any ADR body named.
- Regulatory record: published actions with dates.
- Before you join: points to weigh, each one backed by a fact in the file.
- Questions: who operates the brand, which licence covers it and how to set a limit or complain.
Where the facts come from
Licence facts come from the GRAI public register: its web search and its downloadable file. The register page itself says when it was last updated; on 3 October 2026 that line read 21 September 2026. We compare our table with the register on the date shown as “Checked”.
Product facts come from the operator’s own pages: the terms and conditions for Ireland, the help centre, the safer gambling page and the site footer. We read the pages that matter for the atlas from a browser with an Irish IP address, because an operator can show a different page, footer or set of terms depending on the visitor’s country. Regulatory records come from the public registers of the UK Gambling Commission and from rulings of the Advertising Standards Authority, each with its date.
We do not take facts from other comparison sites, forums or social media. Where such pages say something we could not find at the source, we leave it out.
Why some facts say “we could not confirm”
“We could not confirm” means we looked for the fact on the operator’s public pages or on the register and did not find it stated clearly. It does not mean the fact is false, and it does not mean the feature is missing. A cashier behind a login, a help article written for UK customers only, or a terms page without a version number all lead to the same result.
We use the phrase instead of filling the gap from memory or from third-party pages. Two common cases: withdrawal times that are not published for Ireland, and support hours that are not stated anywhere. In the score, a fact that cannot be confirmed counts as not published; once the operator publishes it, the file and the score are updated.
How operators enter and leave the atlas
A bookmaker enters the atlas only when two conditions are met. First, the licensee appears on the GRAI register with a Remote Betting licence, and the brand is among its trading names. Second, the page we link to states, in its footer or its terms, that the company holds a GRAI licence for customers in Ireland, and the licensee and number on that page match the register. We read that statement from a browser with an Irish IP address and record the date. The domain does not matter: a .com or .co.uk page qualifies if it carries the statement, because the register itself does not list domains.
A bookmaker leaves the atlas, and its link is removed, if the licence is no longer shown as active on the register, if the licence is suspended or revoked, or if the page we link to stops stating the GRAI licence for Ireland. Each entry and exit is recorded with its date in register changes.
Commission plays no part in either condition. A bookmaker that pays us nothing can be in the atlas, and a bookmaker that would pay cannot enter without a licence and a matching statement.
How the score relates to the file
The atlas score is a weighted sum of six criteria, each marked from 0 to 10 in steps of 0.5: Licence & register 30%, Safer-betting tools 20%, Payments & withdrawal terms 15%, Market coverage 15%, Pricing 10%, Support & complaints 10%. Pricing needs a dated sample of the same markets across all bookmakers; until that sample exists, Pricing is shown as “not scored yet” and the other weights are scaled to fill 100%. The full rules are in the methodology.
Scores are published for 8 of the 8 files. A file without a score shows “score pending” until every criterion that can be scored has been assessed.
Every bookmaker here is licensed, so the score does not separate legal from illegal sites. It summarises how much each operator publishes and how its published terms compare on the six criteria. It is not a prediction of how any bet will turn out.
Brands that share a licence
One licence can cover several brands. The register lists them as trading names of a single licensee. When brands share a licensee, the same company answers for each of them under one licence. Some operators state in their terms that a self-exclusion can be extended to every brand of their group; check the terms of the brand you use. In the atlas:
- PPB Counterparty Services Limited (GRAI-1003-RB-26-0001): Betfair, Paddy Power. The atlas file covers Paddy Power.
- ElectraWorks Limited (GRAI-0652-RB-26-0001): Sportingbet, PartyCasino (Sports), PartyPoker (Sports), Bwin, Coral. The atlas file covers Coral.
- Platinum Gaming Limited (GRAI-0890-RB-26-0001): 32Red, Unibet. The atlas file covers Unibet.
- BM Solutions Ltd (GRAI-0735-RB-26-0001): Casinoin, Betmaster. The atlas file covers Betmaster.
- QuinnBet (Gibraltar) Limited (GRAI-0633-RB-26-0001): QuinnSports, QuinnCasino, QuinnBet. The atlas file covers QuinnBet.
The wider picture of groups and brands is in who owns which bookmaker.
What the atlas leaves out
The register download of 3 October 2026 held 36 records for 35 companies: 32 Remote Betting licences, three Remote Betting Intermediary licences for betting exchanges, and one In-person Betting licence for in-person betting. The atlas covers Remote Betting only, and among those only the brands whose linked page passed the check above. 8 files out of 32 remote betting licences is a selection, not the whole market.
A bookmaker that is not in the atlas may still be fully licensed; search the register before drawing any conclusion. Betting exchanges hold a different licence and work differently; see exchanges and bookmakers. Online casino products are not covered at all: on 3 October 2026 the GRAI had not issued any licence for remote gaming, and it has said applications for gaming licences will open during 2027 and 2028.
The files, compared field by field
Copied from the operator files; same sources, same dates.
The tables below set the files side by side. Each cell repeats what the operator file says, with the same wording and the same gaps. Nothing here is a ranking: the order follows the atlas list, and a longer row is not a better bookmaker. Register checked 4 October 2026.
Licensees and the sites we link to
The licensee is the company named on the register. The trading names column copies the register field as published, including brands that this atlas does not cover. The last column records whether the page we link to stated the GRAI licence for customers in Ireland when we opened it from a browser with an Irish IP address, and on which date.
| Brand | Licensee | Trading names on the register | Group | Site we link to | GRAI licence shown (Irish IP) |
|---|---|---|---|---|---|
| BOYLE Sports | Boylesports (Gibraltar) Limited | BOYLE Sports | We could not confirm | boylesports.com/sports | Yes, read on 3 October 2026 |
| Paddy Power | PPB Counterparty Services Limited | Betfair, Paddy Power | Flutter Entertainment | paddypower.com/bet | Yes, read on 3 October 2026 |
| Ladbrokes | LC International Limited | Ladbrokes | Entain | ladbrokes.com/en/sports | Yes, read on 3 October 2026 |
| Coral | ElectraWorks Limited | Sportingbet, PartyCasino (Sports), PartyPoker (Sports), Bwin, Coral | Entain | coral.co.uk/en/sports | Yes, read on 4 October 2026 |
| Unibet | Platinum Gaming Limited | 32Red, Unibet | We could not confirm | unibet.ie/betting/sports/home | Yes, read on 3 October 2026 |
| Betmaster | BM Solutions Ltd | Casinoin, Betmaster | We could not confirm | betmaster.ie/en/sportsbook | Yes, read on 3 October 2026 |
| Kwiff | Kwiff Limited | Kwiff | We could not confirm | kwiff.com/ie | Yes, read on 3 October 2026 |
| QuinnBet | QuinnBet (Gibraltar) Limited | QuinnSports, QuinnCasino, QuinnBet | We could not confirm | quinnbet.com/ie/sports | Check not yet recorded |
Safer-betting tools, as each operator publishes them
Since 5 February 2026 the Gambling Regulation Act 2024 requires every GRAI licensee to offer limits (s. 164) and forbids credit cards (s. 165). These are duties, not extras, so a tool in this table is not an advantage of one brand over another. What differs is how clearly the operator explains the tool, how long an increase in a limit takes, and whether reality checks are offered. The count is the number of items we could find on the operator’s own pages, nothing more.
| Brand | Tools the operator publishes | Items listed |
|---|---|---|
| BOYLE Sports | Deposit limit and net deposit limit; Session duration reminders; Time out for 24 hours, a week, a month or up to 6 weeks; Self-exclusion: 6 months up to 5 years; Account closure on request | 5 |
| Paddy Power | Deposit limits (separate settings for Ireland); Loss limits and reality check timers (terms section 20); Take a Break from 1 to 30 days; Self-exclusion | 4 |
| Ladbrokes | Deposit limits (daily, weekly, monthly); Time-outs; Self-exclusion for at least 6 months, which can cover all Entain brands; Reality checks (mentioned on the sports page; settings not documented) | 4 |
| Coral | Deposit limits (decreases at once, increases after 24 hours); Time-outs; Self-exclusion for at least 6 months, which can cover all Entain brands | 3 |
| Unibet | Deposit limit (24 hours, 7 or 30 days) and net deposit limit; an increase applies after 7 days; Product block; Reality check every 30, 60 or 90 minutes; Time-out up to 6 weeks; Self-exclusion: 6 months up to 5 years | 5 |
| Betmaster | Deposit limits (net and gross); Loss, wagering and time limits; Reality checks; Time-out; Self-exclusion; Gambling history | 6 |
| Kwiff | Deposit limits for 24 hours, 7 or 30 days (an increase applies after 24 hours); Time-out: 24 hours up to 6 weeks; Self-exclusion: 6 months up to 5 years | 3 |
| QuinnBet | Net deposit limit (increases after 24 hours); Time-out: 24 hours up to 6 weeks; Self-exclusion: 6 months up to 5 years; Reality checks; Links to blocking software (Net Nanny, GamBlock, BetBlocker) in the footer | 5 |
Payment methods named on public pages
We list a method only if the operator names it on a page that can be opened without logging in. Many cashiers show the full list only after sign-in, so an empty cell means “not published”, not “not available”. Credit cards are not accepted by any GRAI licensee. For how deposits, ID checks and withdrawals work, see paying in and withdrawing.
| Brand | Methods named on public pages |
|---|---|
| BOYLE Sports | Debit cards (Visa Debit, Mastercard), Apple Pay, Google Pay, PayPal, Skrill, Neteller, paysafecard, Bank transfer, Cash deposit in BOYLE Sports shops |
| Paddy Power | Debit cards, Apple Pay, Pay by Bank (EUR) |
| Ladbrokes | Debit cards: Visa, Mastercard, Maestro, Apple Pay, Google Pay, PayPal, paysafecard, Pay by Bank, Bank transfer |
| Coral | Debit cards: Visa, Mastercard, Maestro, Apple Pay, Google Pay, PayPal, paysafecard, Pay by Bank, Bank transfer |
| Unibet | We could not confirm this on the operator’s public pages. |
| Betmaster | Debit cards (Visa, Mastercard), Google Pay, Apple Pay, Skrill, Neteller, MiFinity, MuchBetter, Payz, paysafecard, Neosurf (deposits only), Bank transfer (deposits only) |
| Kwiff | Debit cards (Visa Direct, Mastercard Send), Google Pay, Pay by Bank (SEPA), paysafecard (deposits only) |
| QuinnBet | Debit cards (Visa, Visa Debit, Mastercard, Visa Electron, Maestro, Revolut), Apple Pay, Open Banking |
Support and complaint routes
Channels and hours are copied as the operator states them. Where an operator names an alternative dispute resolution (ADR) body in its terms, we name it too. The order of steps for a complaint is in complaints about a bookmaker.
| Brand | Support, as stated | Complaints and ADR, as stated |
|---|---|---|
| BOYLE Sports | Live chat around the clock, a web form, email, and Irish freephone 1800 22 00 66 (UK 0800 22 00 66) | Customer services acknowledge within 24 hours, a manager replies within 48 hours; after 8 weeks without a final answer, or if you disagree, IBAS; customers in Ireland may also complain to the GRAI (terms clause 28) |
| Paddy Power | “Message Us” messaging in the help centre (online hours not published) | Acknowledgement within 24 hours, first reply within 5 working days and a final response within 10 days for Ireland, as stated by Paddy Power; ADR named: eCOGRA |
| Ladbrokes | Help & Contact page linked from the site footer (channels and hours not published) | Customer Services, then a manager, then the Ladbrokes Complaints Team for a final internal response; ADR named: IBAS, within 12 months of the dispute. The 24-hour and 8-week timings in the terms are stated for UK customers only |
| Coral | Help and Contact page linked from the site footer; we could not confirm the channels and hours | Customer Services, then a manager, then the Coral Complaints Team for a final internal response; ADR named: IBAS, within 12 months. The 24-hour and 8-week timings in the terms are stated for UK customers only |
| Unibet | Live chat, listed as available 24 hours a day | We could not confirm the complaint procedure, timings or a dispute resolution body for Ireland |
| Betmaster | Live chat, listed in the footer as 24/7, and email (no phone number found) | We could not confirm the complaint procedure, timings or a dispute resolution body |
| Kwiff | Live chat with the Customer Experience Team, and email (hours not published) | Through customer support under Kwiff’s complaints procedure; Kwiff aims to resolve a complaint within 8 weeks of receiving all the information (terms 25.1); no ADR body named in the terms |
| QuinnBet | Live chat, a “Need Help?” button and email (hours not published) | In writing within 6 months; QuinnBet aims to reply within 48 hours and to decide within one month; escalation to senior management; after 8 weeks, IBAS (terms clause 17) |
Terms for Ireland and regulatory record
The terms column shows the version and date printed on the Irish terms, where there is one. The record column lists published actions by UK bodies against the licensee or its group company in 2025 and 2026, with the date. On 3 October 2026 the GRAI had published no sanctions against any of its licensees.
| Brand | Terms for Ireland | Regulatory record (UK bodies, 2025–2026) |
|---|---|---|
| BOYLE Sports | Terms and conditions effective from 1 July 2026 (no version number) | ASA (UK) ruling upheld, 29 July 2026 (advertising wording “18+ UK/IRE online”) |
| Paddy Power | Paddy Power General Terms and Conditions, clause 1.3 names the GRAI licence; no version number or date shown | UK Gambling Commission regulatory settlement, £2 million, 17 December 2025 (PPB / Betfair group) |
| Ladbrokes | General Terms and Conditions (Republic of Ireland), first published and last updated 1 July 2026 | No action found in our checks |
| Coral | General Terms and Conditions (Republic of Ireland), first published and last updated 1 July 2026 | No action found in our checks |
| Unibet | Version 1.7.6, last updated 28 September 2026; clause 2.2 shows the licence number as “[xxx]” | UK Gambling Commission, £10 million and a warning, 22 October 2025 (Platinum Gaming Limited) |
| Betmaster | Terms of Service published as a PDF; we could not confirm the version or date | No action found in our checks |
| Kwiff | Last updated 30/06/2026, version IE1.0; clause 2.2 still refers to the Irish Revenue licence | No action found in our checks |
| QuinnBet | Terms and conditions last updated on 4 August 2026 (no version number); clause 1 names the GRAI licence without the number | UK Gambling Commission regulatory settlement, £609,104, 20 August 2026 (anti-money laundering and safer gambling failings) |
Why are these bookmakers in the atlas?
Each one is run by a company that holds a GRAI remote betting licence, and the page we link to states that licence for customers in Ireland. We check both on the register and from an Irish IP address, and we show the date of the check (4 October 2026).
Does a higher score mean a bookmaker is safer?
No. Every bookmaker here is licensed and has the same legal duties, including limits and a ban on credit cards. The score shows how much each operator publishes about its terms and how those terms compare. It does not predict the outcome of any bet.
Why does a card say “score pending”?
Because the criteria for that file have not all been assessed yet. The licence facts on the card are checked already and do not depend on the score.
How often is the register checked?
At least once a month. The date of the last check is shown on each card and in the table; the current one is 4 October 2026.
Do bookmakers pay to appear here?
We may receive a commission when a reader opens an account through a link. It can affect which bookmakers we show and in what order, never a licence fact or a score. Details are in the advertising disclosure.
Why is the bookmaker I use not in the atlas?
The register lists 32 remote betting licences and the atlas covers fewer. Not being here does not mean a bookmaker is unlicensed. Look up the company name on the GRAI public register; the steps are in how to check a licence.
What if a fact in a file is wrong?
Write to support@rivoatlas.com with the page address and the source that shows the correct fact. We check it against the register or the operator’s page and correct the file with a new date.
Where can I get help with gambling?
GamblingCare National Helpline 1800 936 725 (24 hours), HSE Drugs & Alcohol Helpline 1800 459 459 (Monday to Friday), Extern Problem Gambling 089 241 5401 and Gamblers Anonymous Ireland. More on the responsible gambling page.
Check it yourself
Every number here can be checked
Find the licensee’s name in the terms, then search the GRAI register for it. The guide shows each step.
How to check a licence